Chat Automation instructions
Purpose
Neda wants the replies to sound like the shop: short and polite, and never confirming a delivery date on its own. Write how your agent should reply on your behalf in Chat Automation.
Before you start
Telegram must be connected in "Login options"; otherwise the text box is turned off.
Steps
- Open Settings, then "Telegram", then "Chat Automation", then "Instructions".
- Write the instructions in the text box, up to 4000 characters. For example: "Reply briefly and politely. Ask me before confirming a price or a delivery date."
- Select "Save" at the top. It becomes available only after you change the text.
Expected result
You return to Chat Automation. After saving, "Instructions" shows "Custom" when text remains, or "Not set" when you clear it. To remove the instructions, clear the text box and save. These instructions do not change your own conversations with the agent.
Troubleshooting
| Problem | What to do |
|---|---|
| The text box and "Save" are disabled | Connect Telegram in "Login options". |
| "Save" is disabled | The text is unchanged. Edit it first. |
| "Check your entries and try again." | The text is too long. Keep it within 4000 characters. |
| "Could not save settings." | Keep the page open and save again when the connection is back. |