Telegram
Use your agents from Telegram, in private chats and groups.
5 articles in this topic
- Telegram in SettingsNeda answers customers on Telegram all day, so she wants her agent right there too. See whether your Telegram account is connected and open the two ways your default agent works in Telegram: the official bot, and Chat Automation.
- Telegram Application BotNeda wants to ask her agent a quick question from her phone, without opening the web app. Open the official Agentum bot in Telegram and talk to your default agent there.
- Chat AutomationAt lunchtime Neda steps away from her desk, and customers' delivery and warranty questions keep arriving on Telegram. Let your agent reply to other people on your behalf, and set how it behaves.
- Chat Automation instructionsNeda wants the replies to sound like the shop: short and polite, and never confirming a delivery date on its own. Write how your agent should reply on your behalf in Chat Automation.
- Chat Automation plugins and toolsNeda wants the agent to look up an order's status for customers, and to ask her before it uses any of the shop's plugins. Choose which plugins and tools your agent may use when it replies for you in Chat Automation.