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Copy, rate or retry a response

Open in Agentum

Purpose

Neda asks the agent for a short autumn-sale text message for customers. Sometimes the draft is good and she wants to copy it straight out, sometimes it is weak and she wants another try. Copy an answer, have it read aloud, tell Agentum whether it was good, or ask for a new answer.

Before you start

Open a chat and wait until the reply has finished. The buttons appear when you point at a message, or when you move through it with the keyboard.

Steps

  1. Point at an answer. A row of small buttons appears under it, with the time it was written: "Copy response", "Read aloud", "Like response", "Dislike response" and "Try again".
  2. Select "Copy response" to copy the answer's text. A check mark confirms the copy. The same button under your own message copies what you wrote.
  3. Select "Like response" or "Dislike response" to record your opinion. Select the same button again to take your rating back. Rating works on answers that are finished and saved, so it is dimmed while an answer is still being written.
  4. Select "Read aloud" to hear a finished answer. The button changes to "Stop reading" while the reply plays, and selecting it stops the audio. Only one reply plays at a time, and code, charts and tables are skipped. Your own messages do not have this button.
  5. Select "Try again" to have the agent answer once more. The earlier version of that answer is replaced by the new one, and the new answer uses the model and thinking level currently selected in the message box. Spoken answers from live voice do not have this button.
  6. If saving your rating fails, the message "Could not save your feedback. Please try again." appears. Select the button again.
  7. If a reply stops with the card "The agent connection failed" and a message, select "Try again" on that card. See Handle a failed or interrupted response.

Expected result

Copying puts the text on your clipboard. Your rating is saved with the answer and a copy of the conversation context. To improve answers, the SynOps team reviews each rating together with your question, the answer, your email and your workspace name; in a private chat the team gets the rating without any text from the conversation. It is not a support request and does not change the answer. "Try again" starts a new request and uses your allowance again. Reading an answer aloud also uses your allowance each time.

Troubleshooting

Problem What to do
The buttons are not visible Point at the message or press Tab to reach them.
"Like response" and "Dislike response" are dimmed The answer is still being written or is not saved yet. Wait for it to finish.
Copy does not work Your browser blocked the clipboard. Select the text and copy it with the keyboard.
"Couldn't read this reply aloud." The answer holds only code, a chart or a table, or the audio failed. Select "Read aloud" again later.
"Only a finished run can be retried." Wait for the current reply to finish or stop it, then select "Try again".
"The original request is no longer available, so it cannot be retried." Send your message again.
"Edit message" (the pencil under your own messages) is dimmed Editing a sent message is unavailable. Send a new message containing your correction.
Retrying uses a lot of allowance Each retry is a full new answer. Retry only when you need to.

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