Subscription
Purpose
Before deciding whether Nilgoon needs more, Sara checks which plan the workspace is on. See your workspace's plan and the date shown in its subscription timeline, and compare available plans.
Before you start
You need permission to view billing in the workspace. Without it, the "Subscription" row does not appear in Settings.
Steps
- Open Settings, then "Subscription". The row on the Settings home shows the plan name, or "Free plan" when there is none.
- Under "Subscription timeline", read the "Current plan" entry: the plan name and "Started [date]". If no history exists yet, the page says "Subscription history is not available yet."
- Under "Plans", next to "Upgrade plan", select "View plans" to open the pricing page and compare plans. Plans cannot be bought online yet; the page says "Online payment is coming soon. Contact us to upgrade."
Expected result
You see your current plan and the date shown in its subscription timeline (this date may predate your latest upgrade), and "View plans" opens the pricing page.
Troubleshooting
| Problem | What to do |
|---|---|
| There is no "Subscription" row | Your role in this workspace does not include billing. Ask a workspace administrator. |
| The plan name shows a dash | The value is still loading or could not be loaded. Reload the page. |
| You want to see what you paid | Open "Payment" in Settings. |