Payment history
Purpose
Sara wants to look back at what was ordered for the shop's workspace. See the latest 50 orders for this workspace or started from it, including orders that created another workspace.
Before you start
You need permission to view billing in the workspace. Without it, the "Payment" row does not appear in Settings.
Steps
- Open Settings, then "Payment".
- Under "Payment history", each order shows the plan name, the amount, its status and the "Mock payment" marker. The status is "Pending", "Paid" or "Failed".
- Online payment is not available yet, and any orders shown here are simulated; a Paid status does not mean money was charged.
- When no orders are returned, the page shows "No payments yet". Check for a loading error before treating this as an empty history.
Expected result
You see the workspace orders, one row each. The page only lists them; you cannot change or refund an order here.
Troubleshooting
| Problem | What to do |
|---|---|
| There is no "Payment" row | Your role in this workspace does not include billing. Ask a workspace administrator. |
| "No payments yet" | No orders were returned. Check for a loading error first. Pending orders also appear in the list, so an empty page means no order exists. To compare plans, open "Subscription" and select "View plans"; to upgrade, contact us, because online payment is coming soon. |
| An order shows "Pending" or "Failed" | The payment did not complete, and no money was charged. Online payment is coming soon; to upgrade, contact us. |