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Understand plans and usage limits

Open in Agentum

Purpose

Nilgoon's team is growing, and Sara needs to know whether the current plan still fits. Compare the plans on offer, see what your workspace has now, and check how much you have used.

Before you start

Select the workspace whose plan you want to review. Seeing plans needs billing view access, and the plan buttons need billing management access. While online payment is unavailable the plan buttons are greyed out for everyone (see step 4).

Steps

  1. Open the plans page: open the account menu (your name at the bottom of the sidebar) and select Upgrade plan, or open Settings, then Subscription, and select View plans. The page is titled Plans for your workspace and shows Current plan: [name].
  2. The tab Upgrade this workspace lists plans higher than yours. The tab Create a workspace lists Team and Organization plans for a separate shared workspace.
  3. Each card shows the plan name, a short description, the price per month or year, the features it includes (such as file uploads, advanced models, custom agents, groups and custom roles) and its limits: the number of seats and the tokens per billing period, or Unlimited seats and No token limit.
  4. Plans cannot be bought online yet. The page says Online payment is coming soon. Contact us to upgrade., and the Upgrade to [plan] and Create [plan] workspace buttons are turned off. Use the page to compare plans, then contact us to upgrade.
  5. Read Cancellation and refund policy at the bottom of the page. When the workspace has orders, Billing history below it shows the latest 50 orders for this workspace or started from it, including orders that created another workspace.
  6. To see what you have used, open Settings, then Usage (runs, requests, tokens and your current limits), Storage (space used against your plan's storage limit) and Payment (your payment history).

Expected result

You can compare plans without changing anything. A higher plan changes your limits and features; it does not replace the permissions of your role. If you have the highest plan, the page says You already have the highest available plan for this workspace.

Troubleshooting

Problem What to do
The page says online payment is coming soon That is the current state: Online payment is coming soon. Contact us to upgrade. Plans cannot be bought online yet, so contact us to upgrade.
The plan buttons are disabled Online payment is not available yet, so the buttons stay turned off. If payment becomes available and they are still off, your role does not include billing management; ask the workspace owner.
The plans do not load The page shows an error. Reload it. Prices and limits come from the current catalog, so do not rely on figures you remember.
I reached a limit Check Settings, Usage for the window that resets, and Settings, Storage for space. Compare the available plan's allowance for the specific limit you reached before upgrading. The message may name the time the limit resets: "You have reached your usage limit. It resets at [time]." Limits on knowledge bases show in the Plan limits panel of each knowledge base.

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