Knowledge and documents

Give agents your knowledge and work on documents together.

4 articles in this topic

Create and manage a knowledge baseNeda wants her answers about warranty and delivery to come from the shop's own policies, not from memory. A knowledge base is a shelf of documents, links and recordings that Agentum can search and quote; this section shows how to create one, keep it tidy and see how much of your plan it uses.
Add files, links and recordings to a knowledge baseThe return terms are in a PDF, the delivery rules are on a web page and the product catalog is a spreadsheet. Neda wants all of it in one place without retyping, and this section shows how to add each kind of source and follow it until it is ready to be searched.
Ask questions about your knowledge basesA customer asks Neda whether the microwave she bought three weeks ago can still be returned, and Neda does not want to guess or scroll through a PDF. Mention the knowledge base in your message and the answer comes back with numbered sources you can open, so you can check it before you reply.
Write a Page and ask AI about itSara's idea for the autumn sale arrives as three lines in a message, and Parisa needs a real brief before the banners can start. A Page is a document you write in Agentum with an AI assistant beside it: you type, you can ask the assistant questions about the Page or for draft text, and you can download the result as a file.